Who we are
Conet Pass is a brand and a service of Tourist Point srl
Gruppo Conet – Tourist Point srl
Via del Gonfalone 3
Milano – Italy
Registered at Camera di Commercio di Milano
VAT ID : 09167390963
What is Conet Pass
Conet Pass is a commercial brand owned by Tourist Point Srl. Conet Pass is the European integrated mobility pass. A single digital pass that allows access to all local transportation services partnered with Conet Pass in multiple cities around the world. You can find the complete list of all cities where Conet Pass is active at this link .
What is this website
This website is part of the Conet Pass network and is therefore an official Conet Pass website dedicated to the city of Barcelona, where the Conet Pass service is active. For each city in which Conet Pass operates, Conet Pass creates vertical, city-specific websites tailored to different target audiences. You can find the complete list of all websites in the Conet Pass network at the following link.
What is the relationship between Tourist Point / Conet Pass and local transportation companies
Tourist Point, the parent company of Conet Pass, has entered into partnership agreements with local public and private transportation companies in the cities where it operates, enabling Conet Pass to grant access to the transportation services provided by these companies. In the case of Barcelona, Tourist Point Srl has signed agreements and is therefore a partner of Hola Barcelona part of TMB company for local public transports. In addition, Tourist Point Srl has a global partnership with UBER for access to bike-sharing services in all cities where Conet Pass is active.
Assistance and Refund
Tourist Point Srl provides pre- and post-sales assistance services to Conet Pass holders and to users interested in purchasing Conet Pass. Users are encouraged to read the FAQs published on the main Conet Pass website (www.conetpass.com/f.a.q), which, according to data collected by Tourist Point Srl, address more than 90% of assistance requests.
If the FAQs do not provide the information the user needs, the user may contact Conet Pass support via a conversational chat or request human support by completing the dedicated form. Human assistance is available 7 days a week, from 8:30 a.m. to 9:00 p.m.
For each user who has purchased Conet Pass, a personal login area is available at the following link, where the user can independently manage their order.
On every website within the Conet Pass network, an “Assistance” section is available in the footer, containing links to access all the support channels described above.
The Conet Pass refund policy, without prejudice to applicable European regulations, provides that:
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the service is non-refundable if used;
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the service is non-refundable but modifiable if unused at the customer’s discretion;
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the service is refundable if Conet Pass has not been used due to malfunctions.
On every website in the Conet Pass network, the terms and conditions of sale are published in the footer and are also accepted by the user at the time of purchase of Conet Pass.
To request a refund for an order, each website in the Conet Pass network includes a this link (https://conetpass.com/refund-request/) in the footer with a form to be completed. Refund requests are handled by a Conet Pass human support team within 20 days, including public holidays, from the date the refund request is submitted.
The European Commission provides a platform for online dispute resolution. The platform can be found at the following link: http://ec.europa.eu/consumers/odr/
Conet Pass is neither obligated nor willing to participate in dispute resolution proceedings before a consumer arbitration board.
Information pursuant to the Digital Services Act (Regulation (EU) 2022/2065, DSA)
The number of monthly active recipients of the Conet Pass service in the European Union, pursuant to Article 24(2) of the Digital Services Act, was on average less than 45 million over the past 12 months. Conet Pass will regularly update this information in accordance with Article 24(2) of the Digital Services Act.
